متاجر
matājir: Arabic for "stores"
Your rights and your money when you shop in Dubai
Refunds, faulty goods, tourist VAT, gold invoices and sale dates, each with its source and the date we checked it. Where a rule is unclear, we say so.
What the rules say
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In brief, as reported. Details and sources in each guide. Checked 5 November 2026.
Start with your problem
Confirmed sale dates
- Festival of Lights (Diwali)2–12 Nov 2026
- Eid Al Etihad30 Nov–3 Dec 2026
- Dubai Shopping Festival, 32nd edition4 Dec 2026–17 Jan 2027
Other events show "not announced" until a dated source appears. Full calendar.
Browse by topic
- Your rightsFaults, refunds, warranties, online orders and complaints.
- Tourist VATWhat you get back, where to validate, and the time limits.
- GoldHallmarks, invoices, making charges and selling back. No price widget.
- Buy now, pay laterThe fee and credit limits, and what credit reports now show.
- For shopsWhat a shop must show on tags and how sale prices are checked.
- Souks and areasWhat each is known for, with hours only where we could source them.
Latest guides
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- Buying gold in Dubai: making charges, invoice and resale
What to check when buying gold in Dubai: the hallmark, the invoice, how making charges and VAT add up, and what you lose when you sell it back.
- Consumer complaint in Dubai: steps, timings, what's out of scope
How a consumer complaint works in Dubai: raising it with the shop, what you need, typical timings, what's out of scope, and avoiding fake sites.
- Dubai sales calendar 2026-27: confirmed dates only
Dubai Shopping Festival runs 4 Dec 2026 to 17 Jan 2027. The other sale dates that are confirmed, and those not yet announced, each with a source.