Your rights when you shop in Dubai
What UAE consumer law and Dubai's consumer body say about faults, refunds and complaints, and where the sources disagree.
- Consumer complaint in Dubai: steps, timings, what's out of scope
How a consumer complaint works in Dubai: raising it with the shop, what you need, typical timings, what's out of scope, and avoiding fake sites.
5 November 2026 - Can a Dubai shop refuse a refund? Store credit and change of mind
When a Dubai shop can refuse a refund: change of mind, store credit, faulty goods, fakes and online orders. What sources say, and where no rule exists.
5 November 2026 - Refund, repair or replacement: faulty goods rights in Dubai
What UAE law says when something you bought in Dubai is faulty: repair, replacement or refund, the three-fault rule, loan items and what voids your claim.
5 November 2026
We can't take or pursue complaints. See who handles what and file only through the authority's own channels.