Who handles what
Checked 5 November 2026
We can't take or pursue complaints. File only through the authority's own channels. This page has no forms and only points you to each authority.
Dubai Police have warned of fake "Consumer Protection" sites appearing in search results that harvest details and push remote-control apps. Type the address yourself or check it carefully. The consumer department says it never asks for OTPs.
| Your problem | Who handles it | Web address | Contact |
|---|---|---|---|
| A shop or trader in Dubai: faulty goods, poor service, misleading adverts, warranty breaches, refund or exchange disputes | Dubai Corporation for Consumer Protection and Fair Trade, part of Dubai's Department of Economy and Tourism | consumerrights.gov.ae | Call centre 600 545 555 (as listed by Gulf News) |
| A shop in an emirate other than Abu Dhabi, Dubai or Ajman | Ministry of Economy and Tourism consumer complaints service | moet.gov.ae | Hotline 800 1222 |
| A shop in Abu Dhabi or Ajman | Those emirates aren't on the Ministry's list. Ask that emirate's own economic department. We haven't verified their contact details yet. | Not verified | Not verified |
| Online fraud, a fake website, or someone asking for an OTP or remote access | Dubai Police | khaleejtimes.com | eCrime platform or 901, as reported by Khaleej Times |
| Tourist VAT refund: a claim, a rejected validation, or a missing card refund | Planet, the scheme operator, with the Federal Tax Authority's rules behind it | tax.gov.ae | Planet: +971 4 586 4700, 9am–12am UAE time, tourists@planetpayment.com |
| Checking a Dubai seller's trade licence before you pay | Dubai Department of Economy and Tourism e-services search, signposted on u.ae | u.ae | Online search |
Dubai's service doesn't handle every complaint. Read the steps, timings and what's out of scope.
matajerdubai.com is an independent information site. It is not connected to Matajer shopping centres, Sharjah Holding or Majid Al Futtaim, or to any Dubai or UAE government body, mall or retailer. "Matajer" is used in its ordinary Arabic sense, meaning "stores".